Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Process of Administering and Maintaining Siebel Smart Answer >
Associating Templates and Solutions with Categories
For information about how to create a template, see Siebel Email Response Administration Guide. For information about how to create and store solutions, see Siebel Communications Server Administration Guide. To associate solutions or response templates with categories
- Navigate to the Administration - Catalog screen, then the Smart Answer Settings view.
- Drill down on the name of your catalog. The Categories screen appears.
- Select either the Solutions view tab, or the Response Templates view tab.
- To associate an item with the catalog, add a new solution or response template record.
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