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Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Setting Up Siebel Smart Answer for International DeploymentBefore you set up Siebel Smart Answer in a multilingual environment, you must first determine whether to create a multilingual knowledge base or a monolingual knowledge base. In a multilingual knowledge base, all languages are defined in one knowledge base separated at a top-level node by language. A monolingual knowledge base only supports one language. A multilingual knowledge base gives your agents access to all categories for all languages. Siebel Smart Answer makes an automatic suggestion or an automatic response only with categories in the identified language of the incoming email. A monolingual knowledge base only supports one language, so if your deployment requires multiple languages, you must create one knowledge base for each language. Siebel Smart Answer only supports one knowledge base for each Siebel Smart Answer Manager server component, and one Siebel Smart Answer Manager server component for each Siebel Server. If you want to deploy multiple monolingual knowledge bases, you must deploy multiple Siebel Smart Answer Manager Server Components, on multiple Siebel Servers. The overview that follows discusses how to create a monolingual knowledge base file, and how to create a multilingual knowledge base file. For more information on the steps for these tasks, see Using the Siebel Smart Answer Administration Tool.
NOTE: The Siebel Smart Answer Administration Tool can be installed in one of the following languages: English, French, Spanish, Italian, and German. The installation language of choice is selected at the start of the Siebel Smart Answer installation program. For more information on defining the language setting, see Installing and Administering Siebel Smart Answer. |
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