Siebel Social Media Guide > Working With Social Media Screens and Views > Example of Sending a Social Media Post from Oracle Social Engagement and Monitoring to Siebel Service >
Viewing Social Media Posts in Siebel Service
Use the following task to view social media posts in Siebel Service. To view the social media post in Siebel Service
- In Siebel Service, navigate to Service Requests, then All Service Requests.
- In the All Service Request view, query on the service request number that was sent to Oracle Social Media Engagement and Monitoring.
- Click the SR # link and view the service request in the Service Request detail view.
The Service Request detail view includes a link to the original post in Oracle Social Engagement and Monitoring. Click the link to return to Oracle Social Engagement and Monitoring where you can re-engage with the customer.
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