Siebel System Monitoring and Diagnostics Guide > Configuring Client-Side Logging >

About Client-Side Logging

Client-side logging allows you to diagnose and troubleshoot session and browser issues for Siebel CRM applications deployed using high interactivity.

NOTE:  Only Siebel CRM applications deployed using high interactivity support client-side logging. For applications deployed using Siebel Open UI or standard interactivity, client-side logging is not supported. Consequently, the remainder of this chapter applies only to Siebel CRM applications deployed using high interactivity.

Siebel employee applications might be deployed in Siebel Open UI or high interactivity, while customer applications might be deployed in Siebel Open UI or standard interactivity, depending on the application. For more information about the requirements for high interactivity or standard interactivity, see Siebel System Administration Guide. For more information about Siebel Open UI, see Deploying Siebel Open UI, Configuring Siebel Open UI, and other documents.

Client-side logging uses the Siebel event logging system to collect data and write the information to a text log file. The log file resides in the C:\SiebelLogs directory on the computer running the application. The location is configurable, as described in Configuring Server Component Parameters for Client-Side Logging and Configuring Client User Environment Variables for Client-Side Logging.

Client-side logging allows you to do the following for Siebel CRM applications deployed using high interactivity:

• Capture browser activity data for troubleshooting, such as when a Siebel Web Client stops responding or fails
• Log individual user or global session information for a specific Siebel Server
• Debug the source code using JavaScript
• Trace the sequences of operations

For examples of client-side logging files, see Examples of Log Files for Client-Side Logging.

Use the client-side logging feature as a complement to other system management tools.