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Publish Subscribe Service

The Oracle Customer Hub (UCM) Publish Subscribe Web service provides the ability to publish messages to a middleware system, which in turn broadcasts the message to subscribed systems. Oracle Customer Hub (UCM) Publish Subscribe business service operates in two different modes:

• Stand-alone mode. In this mode, Publish Subscribe publishes the messages directly to the subscribed systems, using the transport information provided during the system registration using point-to-point integration strategy.
• Middleware mode. In this mode, Oracle Customer Hub (UCM) is connected to subscribed systems via middleware. Oracle Customer Hub (UCM) publishes only one message to middleware with cross-reference information of subscribed systems. Cross-reference information is then used by middleware to broadcast messages to the respective subscribed systems. In middleware mode, the systems registered as middleware must have the proxy business service and business service method supplied in the CIF System Objects Subscribe List applet.

In the System Registration view for CIF Systems List applet, specify appropriate values for the columns, Is Middleware and Message Type, for each system registered in Oracle Customer Hub (UCM). Users can set Message Type to Simple Object Access Protocol (SOAP) or CRMML. The recommended value is SOAP.

If you configure the UCM Publish Subscribe workflow with All View mode set to restricted visibility, records are not published.

NOTE:  It is recommended, when performing queries with the UCM Publish Subscribe Process, that you use the All View mode. Using the All View mode allows you publish a record whether it is in your default organization or not. For information on configuring the All View mode, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.