Oracle Utilities Customer Care and Billing

Release Notes

Release 2.5.0

E61795-01

May 2015

Oracle Utilities Customer Care and Billing Release Notes

E61795-01

Copyright © 2000, 2015, Oracle and/or its affiliates. All rights reserved.

This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.

The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.

If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable:

U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government.

This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.

This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.

Preface

These release notes provide an overview of the enhancements, known issues, and other changes in this release.

Audience

Oracle Utilities Customer Care and Billing Release Notes is intended for anyone installing or using Oracle Utilities Customer Care and Billing.

Related Documents

For more information, refer to these Oracle documents:

Installation Guides and Release Notes

•

Oracle Utilities Customer Care and Billing V2.5.0 Release Notes

•

Oracle Utilities Customer Care and Billing V2.5.0 Quick Install Guide

•

Oracle Utilities Customer Care and Billing V2.5.0 Installation Guide

•

Oracle Utilities Customer Care and Billing V2.5.0 Database Administrator’s Guide

•

Oracle Utilities Customer Care and Billing V2.5.0 Optional Product Installation Guide

•

Oracle Utilities Application Framework V4.3.0.0 Release Notes

Administration and Business Process Guides

•

Oracle Utilities Customer Care and Billing V2.5.0 Administration Guide

•

Oracle Utilities Customer Care and Billing V2.5.0 Business Process Guide

•

Oracle Utilities Application Framework V4.3.0.0 Administration Guide

•

Oracle Utilities Application Framework V4.3.0.0 Business Process Guide

Supplemental Documents

•

Oracle Utilities Customer Care and Billing V2.5.0 Server Administration Guide

•

Oracle Utilities Customer Care and Billing V2.5.0 Security Guide

Conventions

The following text conventions are used in this document:

Convention

Meaning

boldface

Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.

italic

Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.

monospace

Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

Release Notes

This document provides general information about this release of Oracle Utilities Customer Care and Billing, including new functionality, known issues, and other important information.

Refer to the Quick Install Guide and Installation Guide for information regarding supported platforms and installation steps.

This guide includes the following:

•

Release Overview

•

Database Changes

•

New Functionality

•

Known Issues

•

Deprecation Notices

•

Supported Integrations

•

Demo Data Information

Release Overview

This section contains general information about this release of Oracle Utilities Customer Care and Billing version 2.5.0.

This release includes the following components:

•

Oracle Utilities Customer Care and Billing version 2.5.0

•

Oracle Utilities Application Framework version 4.3.0.0.1

Supported Platforms

See the Supported Platforms section of the Oracle Utilities Customer Care and Billing Quick Installation Guide included in this release for an updated list of supported platforms.

Supported Upgrades

This version of Oracle Utilities Customer Care and Billing supports the following upgrade paths:

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.4.0.2 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.4.0.1 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.3.1 Service Pack 10 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.2.0 Service Pack 10 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.2.0 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.1.0 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 2.0.5 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 1.5.20 to version 2.5.0

•

Upgrade from Oracle Utilities Customer Care and Billing version 1.5.10 or 1.5.15 to version 2.5.0

Database Changes

This version includes the following database changes:

•

Increased SVC_CYC_CD field’s size from CHAR(4) to CHAR(16) and SVC_RTE_CD field’s size from CHAR(8) to CHAR(16) for tables CI_SP_RTE and CI_SVC_RTE_STG_DWN

•

Changed the XT069S0 index of CI_COLL_EVT table

•

Created unique index XT064S1

Version 2.5.0 also includes database enhancements. For more information, refer to the Oracle Utilities Customer Care and Billing Database Administrator’s Guide.

New Functionality

This section describes new and enhanced features in this release of Oracle Utilities Customer Care and Billing, including:

•

New User Interface

•

Full Java Release

•

Internet Explorer Standards Support

•

Firefox Support

New User Interface

Oracle Utilities Customer Care and Billing version 2.5.0 adopts the Oracle Alta User Interface (UI) standard. The Oracle Alta UI is the new standard for Oracle Applications and Oracle Cloud-based services. The new user interface enables a strikingly modern, simpler and more engaging experience to address customers’ increased user interface expectation. For backward compatibility, the structure of existing screens is retained.

Full Java Release

Oracle Utilities Customer Care and Billing version 2.5.0 is a full Java release. All implementation-specific customizations / extensions to the base product will be required to be written in Java or scripting language (COBOL is no longer supported).

For existing Oracle Utilities Customer Care and Billing implementations upgrading to version 2.5.0, all existing implementation-specific customizations /extensions written in COBOL are required to be converted /migrated to Java.

Internet Explorer Standards Support

This release supports Internet Explorer 11 client browser without the need to be configured in compatibility mode.

Firefox Support

This release introduces support for Firefox 31.x.x ESR.

Oracle Utilities Application Framework Enhancements

This release includes Oracle Utilities Application Framework version 4.3.0.0.1. For information about specific modifications and enhancements in this framework release, refer to the following documents included with the documentation delivered with this release:

•

Oracle Utilities Application Framework v4.3.0.0.1 Release Notes

•

Oracle Utilities Application Framework v4.3.0.0.1 Administration Guide

•

Oracle Utilities Application Framework v4.3.0.0.1 Business Process Guide

Known Issues

The following table lists known issues in Oracle Utilities Customer Care and Billing version 2.5.0 at the time of release.

Bug Number

Description

20265065

When Installation Billing Option 'Alternate Bill ID Option' equals 'Document Numbers' the Payment Event Search page should include the following search fields: Document Number, Char Type and Char Value. This is not working as expected.

18547228

When an invalid External Account ID is entered when adding a new Autopay to an Account, the error message may display the invalid External Account ID unmasked.

20308420

Under certain conditions, Field Activity Information is suppressed on Start/Stop - Pending Field Activities in "Large Premise" format.

20906044

Certain custom page maintenance extensions written in Java may not execute properly.

The following table lists known issues in Oracle Utilities Application Framework version 4.3.0.0.1 at the time of release.

Bug Number

Description

20742767

Ignore the warning messages in logs while starting the application server "SystemId Unknown; Line #-1; Column #-1; A node test that matches either NCName:* or QName was expected.

Bug Fixes Not Included in This Release

This section lists bug fixes released for previous versions of the product that have not been included in this release. These fixes are planned for a future date for the current release using the bug numbers listed in the tables below:

Oracle Utilities Customer Care and Billing

Original Version

Original Fix

Description

2.5.0.1.0

2.4.0.2HOT

20482352

C1-PAYARRANGEMENTTASK Creation of Pay Arrangement SA failing

20905406

2.4.0.2HOT

20539305

Missing Identifier in Error (8,15707) issued during FACOML run

20905440

2.4.0.2HOT

20861007

Rate check and Rate Check Classic return error for RC with bill factor

20905472

Deprecation Notices

This section describes items that are deprecated in this release or planned for deprecation in a future release, including:

•

Deprecated Functionality in This Release

•

Deprecated Functionality Planned For Future Releases

Deprecated Functionality in This Release

The following platforms and functionality are not supported by this version of Oracle Utilities Customer Care and Billing:

•

Configlab: This has been superseded by the Configuration Migration Assistant (CMA) functionality that has been available since Oracle Utilities Customer Care and Billing version 2.4.0.1

•

Archiving Engine (COBOL based) - This has been superseded by the Information Lifecycle Management (ILM) functionality that has been available since Oracle Utilities Customer Care and Billing version 2.4.0.2.

•

COBOL-based Oracle Utilities Analytics extract programs - These have been superseded by new Extract - Load - Transform (ETL) modules based on Oracle GoldenGate/Oracle Data Integrator. Oracle Utilities Customer Care and Billing implementations using the COBOL-based modules must upgrade to Oracle Utilities Analytics version 2.5.1 and use the new ETL modules.

Deprecated Functionality Planned For Future Releases

The following functionality is planned to be deprecated in a future product version release:

•

XAI Inbound Services - This has already been superseded by the Inbound Web Services functionality that has been available in the product since Oracle Utilities Customer Care and Billing version 2.4.0.2.

For more information on migrating from XAI to IWS, please refer to Migrating from XAI to IWS Oracle Utilities Application Framework (Doc ID 1644914.1) on My Oracle Support.

Supported Integrations

The following integrations are supported in this version of Oracle Utilities Customer Care and Billing (CCB):

Oracle Application Integrations

•

CCB version 2.5.0 to E-Business Suite (Revenue Accounting) version R12.2.2

•

CCB version 2.5.0 to PeopleSoft (Financials) version 9.2

•

CCB version 2.5.0 to JD Edwards (Enterprise One) version 9.1

Oracle Utilities Product Integrations

•

CCB version 2.5.0 / Oracle Utilities Analytics version 2.5.1

•

CCB version 2.5.0 to Oracle Utilities Meter Data Management version 2.0.1.0 and version 2.1.0.0

•

CCB version 2.5.0 to Oracle Utilities Network Management System version 1.11.0.0 and version 1.12.0.0

•

Oracle Integration Pack for Oracle Utilities Field Work version 11.2

•

Oracle Utilities Mobile Workforce Management version 2.0.1.3, version 2.1.0.0 and version 2.2.0.0

•

Oracle Utilities Work and Asset Management version 1.9.0.1 and version 1.9.1.0

Additional Integrations

•

Oracle Documaker version 12.3

•

BI Publisher version 11.1.1.5.0

•

Oracle Utilities Customer Self Service version 2.1.0

•

CCB version 2.5.0 to Siebel version 8.1.1.6

Demo Data Information

The application delivers a demo database based on the application versions provided with the release, including Oracle Utilities Application Framework. Demo data provides sample configuration and data for key application features.

Demo data is included in the package and includes its own installation instructions. Please refer to the installation guide for more information or contact Oracle Support.