21 Hardware Functions

This chapter includes information about the functions that can be performed in the Back Office, but are not closely associated with a specific functional task. Like other Back Office functions, these activities are logged by the system for accountability and reporting purposes.

The following functions are included in this section:

Enabling/Disabling Hardware - See Enabling and Disabling Hardware.
Reinitializing Hardware - See Reinitialize Hardware.
Managing Networked Cash Drawers - See Managing Networked Cash Drawers.
Configuring Networked Cash Drawers - See Configuring Networked Cash Drawers.
Releasing Cash Drawers - See Releasing a Cash Drawer
Mobile Client Device Access - See Mobile Client Device Access.
Updating the PINpad key - See Update PINpad Key (TransArmor).

Enabling and Disabling Hardware

This option provides a way to temporarily disable and then enable hardware devices. This process writes out a hardwareconfig.xml file to a patch directory for the devices that have been disabled, reloads the hardware configurations, and then re-initializes the hardware.

To begin, select the Enable/Disable Hardware option from the Back Office Main Menu.

Figure 21-1 Back Office Main Menu - Enable/Disable Hardware Option

To disable a device or devices, go to To Disable a Hardware Device.
To enable a device or devices, go to To Enable a Hardware Device.

To Disable a Hardware Device

Press the Spacebar to select a hardware device-or devices-to be disabled, then select Disable Device.

Note:
The green check mark next to the device name indicates the device is currently enabled.
The selected device(s) will be highlighted in blue.
When prompted, press Y to confirm you want to disable the selected device(s).

Figure 21-2 Confirm Disable Device
On the Hardware Device Management screen, the red indicates the device is disabled. Verify this is the device or devices you want to disable and select Apply Device Changes.

Figure 21-3 Hardware Device Management Screen - Disabled Devices
When prompted, press Y to confirm you want to disable the selected device(s). The system writes out a temporary hardwareconfig.xml file with the devices that have been disabled.

Figure 21-4 Confirm Apply Device Changes

To Enable a Hardware Device

Note:

You have two options to enable a hardware device:

Select Enable Device to enable only the selected device(s), without removing any configuration overrides (patch file entries) that may exist for other devices. For example, this option can be used when you have disabled several devices and only want to enable one device, not all of the disabled devices.
Select Clear Hardware Configs to remove all overrides to the device configuration file, which will enable all disabled devices. For example, this option can be used when you want to enable all disabled devices at once. The system removes the hardware configuration overrides (patch file entries) that were created when the devices were disabled.

Select a hardware device, or devices, to be enabled.

The red x next to the device name indicates the device is currently disabled.

Figure 21-5 Hardware Device Management Screen - Disabled Devices
Enable the device(s).
- To enable one or more selected devices:
  - Select the disabled device(s) in the list and select Enable Devices.
  - Select Apply Device Changes.
  - When prompted, press Y to confirm you want to enable the selected devices.
    
    Figure 21-6 Confirm Device Prompt
    
    <OR>
- To enable all disabled devices at once:
  - Select Clear Hardware Configs. You do not need to select a hardware device in the list when using this option. All disabled devices are enabled by default.
  - When prompted, press Y to confirm you want to remove all the configuration overrides in the temporary hardwareconfig.xml file.
The hardware devices are enabled.

Note:
If there are any device errors detected when enabling a device, the system displays a warning message about the non- functional devices.

Reinitialize Hardware

Select the Reinitialize Hardware menu option to reset the peripheral hardware devices. The system performs the following process for the hardware devices:

close -->release-->claim-->open

When prompted, select Yes to confirm you want to re-initialize the hardware.

Note:

Reinitializing hardware is also used to register a VeriFone device with TransArmor.

Networked Cash Drawers

This section describes the networked cash drawers:

Managing Networked Cash Drawers
Configuring Networked Cash Drawers
Releasing a Cash Drawer

Managing Networked Cash Drawers

When working with Xstore Mobile devices, networked cash drawers allow monies to be collected.

Select the Manage Hardware option from the Back Office Main Menu.
Select the Managed Networked Cash Drawers option from the list.

Figure 21-7 Manage Hardware Screen - Manage Networked Cash Drawers

Upon navigating to the screen, a discovery is performed to identify all networked cash drawers on the network.
A list of all discovered networked cash drawers are displayed.

Figure 21-8 Example List of Discovered Networked Cash Drawers

The status of the cash drawer may be:
- New - Configuration has not been entered.
- Active - The cash drawer is available to use.
- Inactive - The cash drawer is not available to use.
- Reset - Restored to factory settings and configuration needs to be entered.
Select a cash drawer from the list.

You can Activate and Deactivate cash drawers by selecting the correlating button. The Activate button changes the status to ACTIVE. The Deactivate changes the status to INACTIVE.

You can delete the cash drawer from the Database by selecting the Delete Device button. Use the Discover Devices button to find new networked cash drawers on the network.

Note:
The Activate, Deactivate, Delete and Configure activities are controlled by user security. An employee must have the proper security privileges to use these buttons.

Configuring Networked Cash Drawers

Select the Configure Button on the Manage Networked Cash Drawers screen.

Figure 21-9 Configure Screen
Enter the required data to configure the screen. If the drawer is an existing drawer, the configurable values will be shown with the option to change the values.
Select the Save Configs button to apply the changes to the Configure screen. You are returned to the Manage Networked Cash Drawers screen.

Note:
You can clear all configurations by selecting the Clear Configs button.

Releasing a Cash Drawer

On occasions when the cash drawer cannot be opened (maybe due to a network loss), it is possible to manually release the cash drawer in-use and allow other users to use them.

Note:

Ensure there is no current transaction taking place prior to using this process.

Navigate to the Manage Networked Cash Drawers screen.

Figure 21-10 Manage Network Cash Drawers Screen
Select the in-use cash drawer from the list of cash drawers.
Select the Release Device button.

Note:
The Release Device button is controlled by user security. An employee must have the proper security privileges to release the cash drawer.
Confirm you want to release the cash drawer: "Are you sure you want to release the cash drawer <cash drawer id and name>?"

Figure 21-11 Release Device Confirmation
Select Yes on this prompt, to continue.

The cash drawer is manually released from being in-use and is available to use again.

Mobile Client Device Access

This option allows you to manage the mobile devices to function as a register in the store. When installing a new mobile device the Xstore Mobile server will initially block that device from running Xstore until an administrator goes into this function to enable the newly configured device.

From the Hardware menu, select the Mobile Client Device Access option.

Figure 21-12 Mobile Client Device Access Screen

To enable the mobile device to function as a register in the store select the Allow button or select the Disallow button to disable access to any currently enabled mobile device.

Select the Delete button to remove the device configuration from the Xstore register.

See also the Xstore Point-of-Service Mobile User Guide for more information about operating the mobile device.

Update PINpad Key (TransArmor)

If your store is using TransArmor for credit card authorizations, use the Update PINpad Key option to advance the Device Derivation Key (DDK) when needed.

Figure 21-13 Hardware Menu

Select the Update PINpad Key option from the Hardware Menu.

Figure 21-14 Warning Prompt
A warning prompt displays indicating that this option should only be used at the direction of the Home Office. Select OK to proceed or press Enter to return to the main menu.
- If the update is successful, Xstore prompts: PINpad device key is successfully updated.
- If the update is not successful, Xstore prompts: PINpad is no longer usable because the device key update was not successful. Call the Help Desk.