Include Telephone Number in Customer Search (I20)

Purpose: Use this screen to specify whether to search for an existing customer based on evening or daytime phone number when creating orders through the generic order interface.

Yes/No field: Select this field to have the system include the customer’s evening or daytime phone number in the criteria it uses when searching for an existing customer as part of creating a new order through the Generic Order Interface (Order API).

If this value is selected, the system includes the following steps in its search to determine if the customer on a new order matches an existing customer:

Leave this value unselected to have the system search for an existing customer without considering daytime or evening phone number.

For more information: For a description of the complete search criteria, see Customer Sold To Selection, Creation and Update.