Refund Duty Default for Inbound Returns (H62)

Purpose: Use this screen to define whether to refund duty when processing returns initiated from an outside system such as CWCollaborate or a third-party warehouse management system.

Returns by Item: The system also uses this system control value as the default setting when entering returns using Work with Return By Item (WRBI).

Yes/no field: Select this field if you want to refund duty for a return initiated from an outside system when you have not created a return authorization for the merchandise. If a return authorization exists for the merchandise in CWSerenade, the setting of the Refund duty field of the return authorization determines whether to refund duty for the order when the return is credited.

Leave this field unselected if you do not want to refund duty for a return initiated from an outside system when there is no return authorization for the merchandise.

For more information: See:

• Setting Up the Country Table (WCTY) for information on duty charges.

• CWCollaborate Processing for more information on CWCollaborate drop ship processing.