Refund Additional Charge Default for Inbound Returns (H60)

Purpose: Use this screen to define whether to refund additional charges when processing returns initiated from an outside system such as CWCollaborate or a third-party warehouse management system.

Returns by Item: The system also uses this system control value as the default setting when entering returns using Work with Return By Item (WRBI).

Yes/no field: Select this field if you want to refund additional charges for a return initiated from an outside system when you have not created a return authorization for the merchandise. If a return authorization exists for the merchandise in CWSerenade, the setting of the Refund add'l chgs (Refund additional charges) field for the return authorization determines whether to refund additional charges for the order when the return is credited. If there were negative additional charges on the order, refunding them results in adding positive additional charges, or decreasing the net amount of the refund.

Leave this field unselected if you do not want to refund additional charges for a return initiated from an outside system when there is no return authorization for the merchandise.

For more information: See:

• Establishing Additional Charge Codes (WADC).

• CWCollaborate Processing for more information on CWCollaborate drop ship processing.