Send Shipment Confirmation from Billing (L98)
Purpose: Use this screen to define whether the system generates shipment and return confirmations during billing.
Yes/No field: Select this field if you want the system to generate shipment and return confirmations during billing.
Regardless of the setting of this system control value, the system generates a shipment or return confirmation email or Outbound Email XML Message (CWEmailOut) when you:
• generate shipment confirmations and return confirmations using the Send Internet Order Ship Confirmations menu option; see Sending Internet Order Ship Confirmation (ESCF)
• execute the ECSHCNF periodic function; see Working with Periodic Functions (WPER)
Special considerations:
• If the Delay Billing Updates (K85) system control value is selected, the system generates shipment and return confirmations during initial billing processing.
• If you generate shipment confirmations during billing, the system generates a separate shipment confirmation email for each shipment for the order billed on a given date.
• If you generate shipment confirmations during billing and a shipment splits into more than one carton, the system sends a shipment confirmation when the first carton ships and goes through billing, but does not send a shipment confirmation for the other cartons (since billing has already been processed for the shipment). In this situation, the shipment confirmation contains the tracking number for the first carton but, depending on processing time, may not contain the tracking number for the other cartons.
• If you use Consolidated Invoice (B49), in order to prevent the generation of multiple copies of the same shipment confirmation, you should leave the Send Shipment Confirmation from Billing (L98) system control value unselected and always wait until the day’s billing is complete to generate shipment and return confirmation emails. If you consolidate invoices:
• the system sends a shipment confirmation for the first shipment that goes through billing and sends a shipment confirmation for each subsequent shipment that goes through billing on that same day. In this situation, each subsequent shipment confirmation contains all of the information across shipments (since the shipments are consolidated into one invoice).
• you do not have the option of Stopping and Restarting Shipment and Return Confirmation Emails because the system does not keep track of the last confirmation email generated, so there is no way to prevent the process from generating multiple copies of the same email. See Sending Internet Order Ship Confirmation (ESCF) for an overview on generating shipment and return confirmation emails.
Confirmation program names: The system uses the Shipment Confirmation Program (G51) and the Return Confirmation E-Mail Program (H53) to generate the confirmation emails.
Outbound email API: You can specify to generate a generic outbound XML message, rather than an actual email, for shipment or return notifications. The Outbound Email XML Message (CWEmailOut) includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the information to produce a reformatted HTML email and include promotional information. See Outbound Email API for an overview.
Determining when to email a shipment or return confirmation: See Shipment and Return Confirmation Emails for more information on the criteria required to generate an email shipment or return confirmation or Outbound Email XML Message (CWEmailOut).
Setup for shipment and return confirmations: See Email Setup within CWSerenade for more information on setting up template text, the “from” email address, and other setup options for shipment and return confirmation emails.
Order history message: When a shipment or return confirmation email or Outbound Email XML Message (CWEmailOut) is sent, CWSerenade creates an order history message such as Retrn Conf to kbottger@example.com. You can review order history messages at the Display Order History Screen.
Leave this field unselected if you do not want the system to generate a shipment or return confirmation during billing. The system will still generate a confirmation email or Outbound Email XML Message (CWEmailOut) when you:
• generate shipment confirmations and return confirmations using the Send Internet Order Ship Confirmations menu option; see Sending Internet Order Ship Confirmation (ESCF)
• execute the ECSHCNF periodic function; see Working with Periodic Functions (WPER)
For more information: See:
• Shipment and Return Confirmation Emails for an overview.
• Shipment Confirmation Email Sample and Contents for a sample shipment confirmation.
• Return Confirmation Email Sample and Contents for a sample return confirmation.
