Default Credit Card Credit Open Item Type (E83)
Purpose: Use this screen to define the open item type for the system to use when flagging an A/R credit to produce a credit card credit.
Code field: Enter the A/R type code for the system to use when you flag a credit A/R open item to produce a credit card credit the customer. The existing credit open item A/R type codes display on this screen.
You set up A/R types through the Work with A/R Type menu option (fast path = WART). See Establishing Accounts Receivable Types (WART) for more information.
You have the option of flagging a credit open item to produce a credit card credit through:
• the Work with A/R Items menu option (fast path = WARI; see Work with A/R Open Items (WARI) for more information);
• the Display More Options screen (Options) in order entry or order maintenance, if the Allow A/R Credits as Payments (E81) system control value is selected;
• the Apply Credit Balance pop-up window in order maintenance. This window displays automatically when you need to determine the disposition of a credit balance if the Process A/R Credits Immediately (E80) system control value is selected.
You cannot flag a credit to produce a credit card credit unless a credit card payment method was used on the original order. Normally, you would use this option in situations where the customer used a credit card pay type with an A/R alternate refund type on the order, and then requests a credit card credit rather than an A/R credit for a return or exchange.
The system changes the A/R type of the open item to the code you have defined in this system control value.
See Introducing Order Maintenance and Displaying More Options in OIOM for more information on the screens that display in order maintenance.
About credit card credit open items: Once an A/R credit open item is flagged to produce a credit card credit, you cannot apply it to a debit through cash receipts or Work with A/R Items, or allocate it as payment of an open order. Credits flagged to produce credit card credits are not included in the A/R credits total that displays in order entry or order maintenance; however, they are included in calculating the customer's accounts receivable total.
To “unflag”: You can change a credit open item that is flagged to produce a credit card credit back to a regular credit open item by changing the A/R open item type. This option is available in cash receipts (fast path = WCRT) by selecting Change for the credit at the Pay Open Items screen. This option is also available in A/R inquiry (fast path = DARI) by selecting Work with open items for an open item.
See Work with A/R Open Items (WARI) and Using A/R Inquiry (DARI) for more information.
To process credits: Use the Process A/R Refunds menu option (fast path = MARC) to generate credit card credits for the A/R credits flagged to produce them. This menu option is similar to the Process Refunds menu option (fast path = MREF) except that it selects only open items flagged to produce refund checks or credit card credits.
Once you generate a credit card credit, the status of the credit open item is processed (P).
See Processing A/R Refunds (MARC) for more information.
Leave this field blank if you never need to flag an open item to produce a credit card credit.
