If your ServiceNow user account does not have the correct permissions for the out-of-the-box templates, the following error will occur:
In Enterprise Manager: Failed to create a ticket on the external system through connector ServiceNow Connector.
In ServiceNow: Insufficient rights for creating new records:
com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records
Solution: Ensure that the ServiceNow account you are using to integrate with Enterprise Manager has the appropriate permissions as mentioned in Table 5-1.