Deactivating an Upgrade Kit

Sometimes you might need to deactivate an active upgrade kit. For example, perhaps there was a last-minute decision to delete an upgrade kit. (You must first deactivate an upgrade kit before deleting it.)

Observe the following guidelines when deciding whether to deactivate an upgrade kit:

• If there was a problem with the upgrade kit, then deactivate the upgrade kit and create a replacement upgrade kit to upgrade the users who had problems with the initial upgrade kit.

• If later upgrade kits depend on the upgrade kit you are considering for deactivation, then perform the following actions to make sure that users will be able to download and install the later upgrade kits:

  • Make sure that every user who needs the upgrade kit that will be deactivated has already installed the upgrade kit. This includes any infrequent users who might log in too infrequently to have been prompted to install the upgrade kit.

    
    

    Caution: Deactivating a previously distributed upgrade kit could cause mobile users to have an unsuccessful synchronization and place those users unnecessarily into a read-only state.

    
    

  • Make sure that you can clone new client installations from existing up-to-date clients. This method is the preferred method for providing new users with material that was formerly delivered in one or more upgrade kits. New users cannot download later upgrade kits if a prerequisite upgrade kit has been deactivated.

To deactivate an upgrade kit 

1. Navigate to the Administration - Siebel Anywhere screen, then the Upgrade Kits view.

   The Upgrade Kits view appears.

2. Select the upgrade kit that you want to deactivate.

   The Status field indicates Active.

3. Click the menu button and select Deactivate.

   A warning message asks you to confirm. If appropriate, then click OK.

   The Status field now indicates Pending.

4. Repeat Steps 2 and 3 for each upgrade kit that you want to deactivate.