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Siebel CRM Anywhere Administration Guide
Siebel Innovation Pack 2015, Rev. A
E24720_01
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Example of Global Deployment with Siebel Anywhere

This topic provides an example of a global deployment using Siebel Anywhere. The objective is to allow users to access and use the same application in different languages.

You have upgrade components for the languages you installed with your database server. You will map these to the applicable configurations. These configurations will be based upon the languages that different sets of users require to access the same application.

Assumptions for Global Deployment Example

This example makes the following assumptions:

  • You have five sets of users for five different languages.

  • You will base your application on Siebel Call Center.

  • You will have five SRF files compiled, one for one each language.

  • You will have customer revisions, depending on the language.

  • You will use the same database.

  • Each user only uses the application in one language.

Requirements for Global Deployment Example

You will need:

  • Five components for the CFG files

  • Five components for the Siebel Repository Files (SRF)

  • Five components for Siebel Client Customer Revisions

  • Five configurations to distribute the upgrade kits

  • One component for Siebel Client Executables (base), including all applicable languages

Global Deployment Example Records

For the records available, use values similar to those in the tables that follow.


Note:

Substitute applicable language codes for ENU in these example records.

Table 7-1 shows example values for defining a Siebel CFG File component.

Table 7-1 Example CFG Record in the Upgrade Component List View

Field Name Value

Name

Siebel Call Center CFG__ENU

Component Type

Siebel CFG File

Min Version

100

Max Version

Leave this field blank

Locate Method

CFG

Locate Information

Siebel,ClientRootDir,bin\enu\uagent.cfg

Version Method

CFG

Version Information

Siebel,Version


Table 7-2 shows example values for defining a Siebel Repository File component.

Table 7-2 Example SRF Record in the Upgrade Component List View

Field Name Value

Name

Siebel Client Repository File__ENU

Component Type

Siebel Repository File

Min Version

Leave this field blank

Max Version

Leave this field blank

Locate Method

CFG

Locate Information

Siebel,ClientRootDir,objects\enu

Version Method

SRF

Version Information

Siebel,RepositoryFile


Table 7-3 shows example values for defining a Siebel Client Customer Revisions component.

Table 7-3 Example Siebel Client Customer Revisions Records in the Upgrade Component List View

Field Name Value

Name

Siebel Client Customer Revisions

Siebel Client Customer Revisions__ENU

Component Type

Customer Revision

Min Version

Leave this field blank

Max Version

Leave this field blank

Locate Method

CFG

Locate Information

Siebel,ClientRootDir,bin\clntrev.cfg

Siebel,ClientRootDir,bin\enu\clntenu.cfg

Version Method

CFG

Version Information

Siebel,Version


Table 7-4 shows example values for defining a Siebel Client Configuration component.

Table 7-4 Example Client Configuration Record in the Upgrade Configurations View

Field Name Value / Comments

Name

Siebel Call Center ENU

Configuration Type

Siebel Client Configuration

In the related components applet, make sure that the following components are included (assuming that you want to distribute all of these components):

In the related components applet, make sure that the following components are included (assuming that you want to distribute all of these components):

Siebel Call Center CFG__ENU

Required

Siebel Client Customer Revisions

Required

Siebel Client Customer Revisions__ENU

Required

Siebel Client Executables

Required

Siebel Quick Fix

Required

Siebel Client Executables__ENU

Required for language-specific files using delta patch upgrade kits

Siebel Client Repository File__ENU

Required

Siebel Database Schema

Required

Siebel Upgrade Wizard

Required

Third Party - File Attachment

Not required



Note:

If you will be creating and distributing language-specific files using delta patch upgrade kits, then you must create a configuration for each language combination. For example, if a user installed both U.S. English (ENU) and French (FRA) on a system, then create a configuration with the components related to these two languages. For more information about multilingual deployments, see Siebel Global Deployment Guide.