Siebel CRM Anywhere Administration Guide Siebel Innovation Pack 2015, Rev. A E24720_01 |
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This topic provides an example of a global deployment using Siebel Anywhere. The objective is to allow users to access and use the same application in different languages.
You have upgrade components for the languages you installed with your database server. You will map these to the applicable configurations. These configurations will be based upon the languages that different sets of users require to access the same application.
This example makes the following assumptions:
You have five sets of users for five different languages.
You will base your application on Siebel Call Center.
You will have five SRF files compiled, one for one each language.
You will have customer revisions, depending on the language.
You will use the same database.
Each user only uses the application in one language.
You will need:
Five components for the CFG files
Five components for the Siebel Repository Files (SRF)
Five components for Siebel Client Customer Revisions
Five configurations to distribute the upgrade kits
One component for Siebel Client Executables (base), including all applicable languages
For the records available, use values similar to those in the tables that follow.
Note: Substitute applicable language codes for ENU in these example records. |
Table 7-1 shows example values for defining a Siebel CFG File component.
Table 7-1 Example CFG Record in the Upgrade Component List View
Field Name | Value |
---|---|
Name |
Siebel Call Center CFG__ENU |
Component Type |
Siebel CFG File |
Min Version |
100 |
Max Version |
Leave this field blank |
Locate Method |
CFG |
Locate Information |
Siebel,ClientRootDir,bin\enu\uagent.cfg |
Version Method |
CFG |
Version Information |
Siebel,Version |
Table 7-2 shows example values for defining a Siebel Repository File component.
Table 7-2 Example SRF Record in the Upgrade Component List View
Field Name | Value |
---|---|
Name |
Siebel Client Repository File__ENU |
Component Type |
Siebel Repository File |
Min Version |
Leave this field blank |
Max Version |
Leave this field blank |
Locate Method |
CFG |
Locate Information |
Siebel,ClientRootDir,objects\enu |
Version Method |
SRF |
Version Information |
Siebel,RepositoryFile |
Table 7-3 shows example values for defining a Siebel Client Customer Revisions component.
Table 7-3 Example Siebel Client Customer Revisions Records in the Upgrade Component List View
Field Name | Value |
---|---|
Name |
Siebel Client Customer Revisions Siebel Client Customer Revisions__ENU |
Component Type |
Customer Revision |
Min Version |
Leave this field blank |
Max Version |
Leave this field blank |
Locate Method |
CFG |
Locate Information |
Siebel,ClientRootDir,bin\clntrev.cfg Siebel,ClientRootDir,bin\enu\clntenu.cfg |
Version Method |
CFG |
Version Information |
Siebel,Version |
Table 7-4 shows example values for defining a Siebel Client Configuration component.
Table 7-4 Example Client Configuration Record in the Upgrade Configurations View
Field Name | Value / Comments |
---|---|
Name |
Siebel Call Center ENU |
Configuration Type |
Siebel Client Configuration |
In the related components applet, make sure that the following components are included (assuming that you want to distribute all of these components): |
In the related components applet, make sure that the following components are included (assuming that you want to distribute all of these components): |
Siebel Call Center CFG__ENU |
Required |
Siebel Client Customer Revisions |
Required |
Siebel Client Customer Revisions__ENU |
Required |
Siebel Client Executables |
Required |
Siebel Quick Fix |
Required |
Siebel Client Executables__ENU |
Required for language-specific files using delta patch upgrade kits |
Siebel Client Repository File__ENU |
Required |
Siebel Database Schema |
Required |
Siebel Upgrade Wizard |
Required |
Third Party - File Attachment |
Not required |
Note: If you will be creating and distributing language-specific files using delta patch upgrade kits, then you must create a configuration for each language combination. For example, if a user installed both U.S. English (ENU) and French (FRA) on a system, then create a configuration with the components related to these two languages. For more information about multilingual deployments, see Siebel Global Deployment Guide. |