8 Troubleshooting for Siebel Anywhere

This chapter includes tips to help Siebel administrators resolve some problems that can arise while working with Siebel Anywhere. It includes the following topics:

"Upgrade Kit Wizard Error at Finish"
"New Upgrade Kit Status: Request Submitted"
"New Upgrade Kit Status: In Progress"
"Unable to Download Upgrade Kit"
"Required Upgrade Kit Cannot Be Installed"
"Failed Upgrade Kit Locks the Siebel Administrator's Account"
"Converting a Required Upgrade Kit to an Optional Upgrade Kit"
"Changing Version Settings After Distribution"

Note:

For any troubleshooting that involves Mobile Web Clients, make sure that the Transaction Processor and Transaction Router components are running on the Siebel Server with which the mobile users synchronize. Verify the status of the process. For more information, see Siebel Remote and Replication Manager Administration Guide.