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Siebel Applications Administration Guide > Alerts > About AlertsAlerts provide a way for administrators and other users with access to the Alert Administration view to send long, complex, and customized messages directly to selected groups of recipients. Typically, these messages are time-critical, but also must have associations with data in the company database (for example, literature or products) and to be customized for the recipient. For example, to communicate product pricing changes to a sales team with members around the world, a sales manager wants to be able to distribute new pricing structures and product information when they are approved. Traditionally, this distribution is done with email messages, phone calls, or mailed literature. This approach presents the following challenges:
Features of alerts include the following:
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