Siebel Applications Administration Guide > Messages >

Setting Up Messages

Administrators must set up workflows for the Messages screen and views before a new employee can have email access. For detailed information about how to set up workflows, see Siebel Business Process Framework: Workflow Guide.

NOTE:  Make sure that users have the Message User responsibility so that they can access Messages views. For more information about setting responsibilities for users, see Siebel Security Guide.

This task is a step in Process of Setting Up and Using Messages.

To set up workflows for the Messages screen and views

1. Make sure that the Communications Management and the Workflow Management component groups are enabled.
2. Activate the Messages workflow policies, and remove the expiration dates as necessary.

   All Messages workflow policies are in the Siebel Messaging policy group.

3. Activate the following workflow processes:
   • Siebel Message send email
   • Siebel Message send email for activity owner