Siebel Applications Administration Guide > Web Services >

About the Word Web Service

The Word Web service enables you to use the Word mail merge feature directly with your Siebel database. The Word Web service adds a custom toolbar to your documents. You can use the toolbar to perform your mail merge tasks. You can use the Word Web service to perform the following tasks:

• Create a list of mail merge recipients with data from your Siebel database.
• Refine your mail merge message and add fields to represent fields from your Siebel database.
• Preview your mail merge documents with the data fields populated with data from your Siebel database.
• Print or email your mail merge documents directly from Word.
• Log each mail merge event as an activity in your Siebel database.

By default, the following record types are supported:

• Accounts
• Activities
• Contacts
• Opportunities
• Service Requests