Routing Assignments to Mobile Users

The component parameter Log txn only on change (LogTxnChgOnly) controls whether transactions with no change to Assignment primary or team members are routed to mobile or remote users. This parameter has a default setting of TRUE for Batch Assignment, for Interactive Assignment (Assignment Manager), and, implicitly, for Dynamic Assignment (Workflow Monitor Agent).

When this parameter value is TRUE, transactions with no change to the assignment primary or teams are not routed to mobile users. To change the LogTxnChgOnly parameter for dynamic assignment, use the following steps. This procedure requires configuration in Siebel Tools.

For more information about this parameter, see "Modifying the Siebel Assignment Manager Component Parameters".

To route assignments to mobiles users by changing the LogTxnChgOnly parameter

1. Stop the Workflow Monitor Agent processing the assignment policies.

2. Start Siebel Tools.

   For more information about proper Siebel Tools configuration procedures, see Configuring Siebel Business Applications.

3. In the Object Explorer, select the Workflow Policy Program, and then select Assignment Request (In Process).

4. Drill down on Workflow Policy Program Arguments in the Object Explorer, and select the LogTxnChgOnly parameter.

5. Change the value to TRUE or FALSE.

   If TRUE, then transactions with no change to the assignment primary or teams are not routed to mobile users.

6. Check in the project to the server.

7. Restart the Workflow Monitor Agent.

Note: You do not have to recompile the siebel.srf file.