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Siebel CRM Assignment Manager Administration Guide
Siebel Innovation Pack 2015
E24725-01
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Updating Your Siebel Assignment Manager Deployment with New Configurations

After configuring Siebel Assignment Manager objects and attributes or altering assignment policies, it is often necessary to recompile the siebel.srf file and restart various server components and tasks. Table 6-8 lists the required server tasks and components that must be restarted based on the type of configuration process. (The task to restart Workflow Monitor Agent applies only to dynamic assignment.)


Note:

You must recompile the siebel.srf file whenever you add, inactivate, or delete any assignment object types, assignment criteria, and assignment attributes. Make sure that all projects are recompiled, not only the locked projects, if you inactivate or delete a top-level object type or assignment criteria.

Table 6-8 Server Administration Tasks After Configuring Assignment Manager

Configuration Process Compile .srf File Restart Assignment Manager Regenerate Triggers Restart Workflow Monitor Agent

Add or inactivate assignment objects

Yes

Yes

Yes

Yes

Configure assignment objects

No

Yes

Yes

Yes

Add, configure, or inactivate assignment attributes

Yes

Yes

Yes

Yes

Configure assignment attribute columns

No

Yes

Yes

Yes

Add, configure, or inactivate assignment criteria

Yes

Yes

Yes

Yes

Add, configure, or inactivate assignment criteria attributes

Yes

Yes

Yes

Yes

Activate, inactivate, or modify assignment policies

No

No

Yes

Yes


Use the following procedure to update your deployment with new configurations.


Caution:

Some steps in the following procedure might not be required for your particular deployment. Follow the steps as they apply (or do not apply) to the configuration process performed as shown in Table 6-8.


Note:

For information about checking out and checking in objects, see Using Siebel Tools.

To update your deployment with new configurations

  1. Compile changes to the siebel.srf file, if necessary, and deploy it to the server.

    1. Choose Tools, then Compile Projects.

    2. In the Object Compiler dialog box, select the project (or projects) that you want to compile.

    3. Select the Siebel client repository file (default is siebel.srf) located in the Objects subdirectory within the Siebel client root directory.

    4. Click Compile.

      For more information about when to recompile the siebel.srf file, see Table 6-8 and Using Siebel Tools.


    Note:

    It is not necessary to recompile the siebel.srf file whenever you configure an assignment object or an assignment attribute column, but you must recompile the siebel.srf file whenever you add, inactivate, or delete any assignment object types, assignment criteria, or assignment attributes. Make sure that all projects are recompiled (not only the locked projects) if you inactivate or delete a top-level object type or assignment criteria.

  2. If you are running dynamic assignment, then perform the following steps:

    1. Stop the Workflow Monitor Agent server component.

    2. Regenerate triggers by running the Generate Triggers server component.

    3. Release assignment rules (if rules have changed) by clicking Release in the Assignment Rules List view.

      For more information about releasing assignment rules, see "Releasing Assignment Rules".

    4. Restart the Workflow Monitor Agent server component.

    For more information about stopping and restarting server components, see Siebel System Administration Guide.

  3. If you are running dynamic assignment, then stop and restart the Assignment Manager server component for the changes to take effect.

    1. Stop the Workflow Monitor Agent server component.

    2. Stop the Assignment Manager server component.

    3. Start the Assignment Manager server component.

    4. Start the Workflow Monitor Agent server component.

    For more information about stopping and restarting server components, see Siebel System Administration Guide.

    You must stop and restart the Assignment Manager server component whenever you add, inactivate, or delete any assignment object types, assignment criteria, or assignment attributes.