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Contacting Customers Whose Leases Are Ending

Siebel Automotive automatically contacts customers whose leases will end soon to convince them to buy or lease a new vehicle, to buy the leased vehicle, or to extend the lease. Communications are generated by the workflow process eAuto CF Lease End Communications Workflow Process.

If the customers do not respond to these automatic communications, the remarketing agent contacts them and attempts to convince them to buy or lease a new vehicle, to buy the leased vehicle, or to extend the lease. If the customer does not buy the leased vehicle or renew the lease, the agent schedules inspection and turn-in of the leased vehicle and enters information about the leased vehicle.

Remarketing agents usually have their Siebel Automotive application set up so the customers whose leases will end soon are displayed on their home page when they log in. If not, they can find these customers by using the following procedure.

This task is a step in Process of Managing End of Lease and Vehicle Remarketing.

To contact customers whose leases are ending

1. Navigate to the Financial Accounts screen, then the Financial Account List view.
2. Query to find all records where the value in the Type field is Asset Finance and the value in the Status field is not Closed.
3. Sort the records based on the value in the Maturity Date field, so leases that will expire soon are at the top of the list.
4. For leases that will expire soon, drill down on the account number to see more information, and review the account to see correspondence from the customer, possible delinquency activities, and other information.
5. Click the Activities view tab to view correspondence that was sent to the customer.
6. Check whether the customer has decided to turn in the vehicle:

   If the value in the Account States field in the Financial Account form is Turn In, the customer has decided to turn in the vehicle.

7. If the customer has not decided whether to turn in the vehicle, telephone or write the customer to see whether they want to renew the lease or buy the vehicle.