This chapter describes the processes and procedures that dealers use to manage warranty claims, prewarranty authorizations, and work orders. It covers the following topics:

• About Warranty Claims Management
• Overview of Warranty Claims Management
• Scenario for Processing a Warranty Claim
• Roadmap for Creating and Managing Warranty Claims
• Verifying Warranty Entitlement and Coverage
• Process of Creating a Prewarranty Authorization
• Process of Creating a Work Order
• Process of Creating a Warranty Claim
• Roadmap for Creating a Work Order from a PWA
• Creating a PWA and Warranty Claim from a Work Order
• Creating a Warranty Claim from a Work Order (without a PWA)
• Updating a Warranty Claim
• About Supplier Recovery Claims
• Process of Reviewing and Submitting Decisions for Supplier Recovery Claims