Siebel Customer Relationship Console User Guide > Locating Information > Customer Session Views >

Querying for Session Information

In the Siebel CRC application, there is a built-in query function to help you locate specific customer session information. Within a customer session, querying is available on the following session tabs:

• Accounts
• Offers
• Alerts
• Activities
• SRs

To query for specific customer session information

1. Begin a customer session and click the desired session tab.
2. Click Query and enter your query criteria.

   TIP:   You can also use Query Assistant to help form your query. For help with the standard query function, see Query Operators.

3. Click Go to execute the query.