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Setting the Color for the Siebel Chat Blinking Tab

By default, the color of the Siebel Chat blinking tab can be one of the following:

• Green, which indicates a new automatically answered chat.
• Yellow, which indicates that new chat messages are waiting.
• Orange, which indicates that a new chat message is waiting for the new automatically answered chat.

However, you can set the color of the Siebel Chat blinking tab by changing the color that the chat tab flashes. The configured color applies to all Siebel Chat agents. Use the following procedure to set the color for the Siebel Chat blinking tab. This task is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents.

To set the color for the Siebel Chat blinking tab

1. Open the chat.css file.
2. Go to TabHoldNewColor parameter in .styleTitleTabBar.
3. Replace the color in the TabHoldNewcolor parameter with the new color that you want.

   To help you select the color that you want, go to http://www.colorpicker.com for color examples.

4. Clear your browser's cache, for example, as follows:
   1. Open Microsoft Internet Explorer.
   2. Click Tools, Internet Options, and then click Delete within Browsing History.
   3. Click Delete All on the Delete Browsing History dialog box and when prompted for confirmation, do the following:
      • Select the following check box: Also delete files and settings stored by add-on.
      • Click Yes.

NOTE:  At run time, chat.css is not overwritten by files being updated from the Siebel Server. However, chat.css can be overwritten if the server is upgraded. So, save any modifications that you make to chat.css before upgrading the Siebel Server.