Siebel Chat Guide > Configuring Siebel Chat Auto Answer >

Process of Configuring Communications for Siebel Chat Auto Answer

To configure communications for Siebel Chat auto answer in Siebel Call Center, complete the following tasks:

• Configuring the AutoAnswer System Parameter
• Configuring the Enable AutoAnswer User Preference at the Agent Level
• Configuring the ServiceParam.WorkID Event Log Parameter
• Configuring the Accept Chat Command Data Parameters for AcceptChatGroup
• Configuring the OnChatArrived Event Response
• Configuring the ChatArrived Event Handler
• Configuring the ChatTransferArrived Event Handler

This process is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents.