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Methods for Customizing Siebel Chat Process Flow and Interface Functionality

The following methods are available to support the customization of the Siebel Chat UI and the chat screen pop-up logic, which allows you to use workflows to design the chat screen pop-up process:

• AcceptChatEx
• FindRecord
• FindRecordEx
• GetActiveChatActId
• GetChatDataByField
• GetLanguageCodeFromMapping
• GetSystemPreference
• GetTransferredActivityDataFromDB
• InsertRecord
• OpenView
• OpenViewEx
• PostScreenPopRequest
• PreScreenPopRequest
• PushToToolbarCallFunction
• RefreshChatPaneDashboard
• RestoreMainViewFromBookmark
• SetSpellCheckLanguage
• UpdateChatDataField
• UpdateChatDataFieldEx
• UpdateChatUIField
• UpdateRecord
• UpdateWithBCField
• UpdateWithBCFieldEx
• UpdateWithChatData