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Configuring the ChatCustomerTyping Event Handler

Use the following procedure to configure the ChatCustomerTyping event handler in Siebel Call Center for Siebel Chat feedback. This task is a step in Process of Configuring Siebel Chat Feedback.

To configure the ChatCustomerTyping event handler

1. Navigate to the Administration - Communications screen, then the All Event Handlers view.
2. In the Event Handlers list, configure ChatCustomerTyping with the values shown in the following table.

   Name	Configuration	Event Response	Device Event	Order
   ChatCustomerTyping	Select your communications configuration record. For example: Devchat_wkflow.	ChatCustomerTyping	InteractionMessage	0

3. Click the Event Handlers Parameters tab, and configure the following records for ChatCustomerTyping with the values shown in the following table.

   Name	Value
   Filter.Channel	Chat
   Filter.MsgType	TYPE_CUSTOMER_TYPING

4. Navigate to Administration - Communications screen, Configurations view, and then click the Event Handlers tab.
5. Select the ChatCustomerTyping record, and configure it as follows:
   1. In the Comments field, modify or add a comment, for example, as follows:

   Comments: Chat

   2. In the Event Response field, click the Look Up icon, and associate the ChatCustomerTyping event response with the ChatCustomerTyping event handler.