This chapter outlines how to set up Siebel Chat, including what aspects to consider when planning your setup and deploying your application. The installation guidelines refer to Oracle Contact On Demand components and Siebel Call Center components. This chapter includes the following topics:

• Planning Your Siebel Chat Set Up
• Installing Customer-Facing Components
• Process of Setting Up Siebel Chat for Self-Service Web Applications
• Process of Configuring Oracle Contact On Demand for Siebel Chat
• Roadmap for Configuring Siebel Call Center for Siebel Chat
• Configuring Parameters for Oracle Solaris