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Unsupported Oracle Contact On Demand Supervision Manager Features

The following features of Oracle Contact On Demand Supervision Manager are not supported by Siebel Chat:

• Sending messages, including broadcasting to all agents and sending a message to one agent
• Supervisor-to-agent chat
• Viewing and taking over an agent's chat session
• Recording an agent's chat session

NOTE:  When a chat session is released, you can access the chat transcript which is attached to the activity record (in Siebel Call Center). For more information about accessing chat transcripts and attachments, see Reviewing Inbound Siebel Chat Activities.