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Siebel Chat Guide > Working with Siebel Chat > Responding to an Incoming Chat > Pushing a Web URLAgents have a global list of Uniform Resource Locators (URLs) at their disposal to share with customers using push URL technology. When agents share a URL with a customer, it is automatically displayed in the customer's browser; the customer does not have to manually copy and paste the URL in to a browser window. In responding to an incoming chat, agents can type the URL address of a page that they want to share or they can push a predefined URL, as described in the following procedure. All URLs that you send to a customer appear in the transcript area of the chat pane. To push predefined Web URLs, you must set up a global URL library for Siebel Chat first. For more information about URL library setup, see Setting Up a Global URL Library in Siebel Call Center for Siebel Chat.
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