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Checking That All Server Component Groups are Started for Siebel Call Center

To enable agents to receive inbound chats, administrators must ensure that all relevant server component groups are up and running for Siebel Call Center. If server component groups are not started, then administrators must start them from either Siebel Call Center or the command line, as described in the following procedures.

Starting Server Component Groups from Siebel Call Center

To start the server component groups from Siebel Call Center, complete the steps in the following procedure.

To start the server component groups from Siebel Call Center

1. Navigate to the Administration - Server Configuration screen, then the Enterprises view, and click the Component Groups tab.
2. Query for the following component groups one at a time, then click the Enable button and ensure that there is a check mark in the Enabled on Server? Component Group Assignment panel.
   1. Communication Management
   2. Workflow Management
   3. Enterprise Application Integration (EAI)

      NOTE:  Without enabling the Communication Management, Workflow Management, and EAI, Siebel Chat agents are not able to receive inbound chats.

3. Click the Synchronize tab, then the Synchronize button.
4. Restart the Siebel Server.

Starting Server Component Groups from the Command Line

Use the following procedure to start server component groups from the command line.

To start server component groups from the command line

1. Log in to the Siebel Server to connect to the application database:

   <Siebel_build>\ses\siebsrvr\bin >smgr

2. Enable the server component groups:

   srvrmgr> enable compgrp CommMgmt
   Command completed successfully.

   srvrmgr> enable compgrp EAI
   Command completed successfully.

   srvrmgr> enable compgrp Workflow
   Command completed successfully.

   srvrmgr> exit

   \\ Use the following when setting environment parameters in WINDOWS:
   \\ <Siebel_build>\ses\siebsrvr\bin>Set SIEBEL_DEBUG_FLAGS=16

   \\ Use the following when setting environment parameters in UNIX:
   \\ <Siebel_build>\ses\siebsrvr\bin >setenv SIEBEL_DEBUG_FLAGS 16

3. Connect back to the application database:

   <Siebel_build>\ses\siebsrvr\bin>smgr

4. To synchronize:

   srvrmgr>sync

5. Restart the Siebel Server.