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Viewing Account Balances for Nonpaying Accounts

In the case where the billing account of an asset is different from the service account of the asset, the integration creates a hierarchy in the external Oracle Communications Billing and Revenue Management application to represent the relationship. The service account is modeled as the nonpaying child account of the billing account. To view the balance of a service account that is the nonpaying child account of a billing account, follow the procedures in this topic.

To look up the balance of a nonpaying service account at the request of the user of that account, follow this procedure.

This task is a step in Process of Accessing or Updating Billing Information in Siebel Communications (End User).

To look up the balance of a nonpaying service account for the user

1. Navigate to the Accounts screen, then the Accounts List view.
2. Find the account whose nonpaying service account balance you want to view.
3. Drill down on the Name field.
4. Click the Account Summary view tab.
5. In the Installed Assets list, locate the service for which you want to retrieve the balance.
6. Drill down on the Billing Profile field.

   The Billing Profile screen, Balance Group view appears. The integration retrieves the billing profile of the nonpaying service account and displays it in this view.

7. To view the bills associated with the displayed nonpaying service account, click the Bills view tab.

To look up the balance of a nonpaying service account at the request of the payer of that account, follow this procedure.

This task is a step in Process of Accessing or Updating Billing Information in Siebel Communications (End User).

To look up the balance of a nonpaying service account from the paying account

1. Navigate to the Accounts screen, then the Accounts List view.
2. Find the paying account.
3. Drill down on the Name field.
4. Click the Account Summary view tab.
5. In the Billing Items list, locate the service for which you want to retrieve the balance.
6. Drill down on the Billing Profile field.

   The Billing Profile Summary screen displays the billing details of the selected service account. The Service Account field in the Billing Profile form is set to the service account of the service, and the billing information corresponds to the combination of the billing profile and the service account.