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Process of Entering Payment Against an Outstanding Balance in Siebel Communications (End User)

End users can enter a payment for a customer at the account level, the profile level, or the invoice level, according to the accounting application used at their company.

To record and monitor bill payments, perform the following tasks:

• Recording Account-Level Payments
• Recording Invoice-Level Payments
• Recording Profile-Level Payments
• Viewing Billing Payment History