Siebel Open UI Client User Experience

The user experience for the Siebel Open UI client is similar to that for the traditional Siebel clients, particularly the high interactivity client. However, many aspects of the user interface have been redesigned in Siebel Open UI to use more modern capabilities that are provided through HTML, CSS, and JavaScript or through native browser features.

Note:

The similarities in the user experience will help you to avoid or minimize retraining requirements. Review all relevant aspects of the user experience to help you to support your users who migrate to Siebel Open UI.

For more information about the features available in Siebel Open UI, see Siebel Open UI Deployment Guide, 1499842.1 (Article ID) on My Oracle Support and see other relevant guides on the Siebel Bookshelf.

Modern Technologies and Design

The following are some of the modern design features that are made possible by the modern technologies used in the Siebel Open UI client:

The application layout of tabs, forms, and other user interface elements is determined by the form factor of the browser and the computing device.
New personalization options are provided for left-hand or tab navigation.
The user interface is fully accessible without configuration.
Native browser features in the Siebel Open UI client include browser history, print and print preview, zoom, email links, find, and save page.
Siebel Open UI now supports visual themes for the user interface.

Modern Controls

The following are some of the modern controls that are provided in the Siebel Open UI client:

Grid with ability to support forms
Map integration ability (requires configuration)
URL integration ability
Date and time fields
Keyboard use only or tablet use only
WAI-ARIA navigation model for accessibility (uses tab navigation). For more information, see "Siebel Open UI Client Requirements".
Calculator
Lists and forms with image support
Multiple file upload or download control
Analogous picklists and MVGs
New menus and toolbars
Calendar

New Look and Feel

The following are some of the Siebel application features that have a new look and feel in the Siebel Open UI client:

SmartScript
Task-Based UI
Customer Order Management
The new visual themes feature for Siebel Open UI enables users to specify a new overall look and feel for their Siebel application
The new user preferences for left-hand and tab navigation also enable users to tailor the user experience to their needs

Native Browser Features

The following are some of the native browser features that are used in the Siebel Open UI client:

Browser history management
Print and print preview
Zoom
Email links
Find
Save page

Optimizing the User Experience Through Design

Siebel Open UI enables you to implement highly tuned design patterns and helps you to envision the design possibilities and simplification they can bring to your Siebel implementation. Siebel Open UI allows for a highly optimized user experience through its rich extensibility features, when combined with design best practices.

Oracle's UX Direct program provides tools and resources to help you get started with implementing a user-centered design for your Siebel Open UI applications. For more information about UX Direct, see the following sites:

http://www.oracle.com/webfolder/ux/applications/

https://blogs.oracle.com/uxdirect/

Configuring and Extending the User Interface

The following are some of the development features of the Siebel Open UI client that make it possible for you to extend the client user interface:

JavaScript application programming interface (API)
Customizable cascading style sheets
Existing configuration options for Siebel Business Applications are still available

To help you to achieve the best possible user experience, Siebel Open UI provides a fully published JavaScript API to build powerful Siebel CRM solutions. This API enables you to extend the capabilities of the features provided by Oracle. The JavaScript API supports simple validations as well as more complex capabilities, such as the replacement of entire UI components that must be rendered in special ways. The implementation of cascading style sheets (CSS) for the Siebel Open UI client simplifies branding the user experience. You can manipulate any aspect of colors, fonts, layout, and styling for your Siebel CRM applications.

You can continue to use the tools that you are accustomed to, or you can use the new Web development extensibility features to build application features that were previously unachievable using traditional means.