Siebel Mobile Products

Several mobile applications are included in the Siebel CRM product line. Each serves a different purpose and runs on different devices. Often, these applications complement each other. The mobile applications are as follows:

• Siebel Mobile Connected Applications. Siebel Business Applications accessed from a browser on a mobile device, where the browser is connected to a Siebel Server. This is a new offering from Oracle which provides access to Siebel Business Applications, with its native look-and-feel, from tablets and smartphones.

• Siebel Mobile Disconnected Applications. Siebel applications accessed from a browser on a mobile device which synchronizes data directly to the browser client without use of additional software or a network connection. This is a new offering from Oracle which provides access to Siebel, with its native look-and-feel, from tablets and smartphones. The following applications are currently supported in disconnected mode: Siebel Pharma and Siebel Service.

• Siebel Mobile Web Client and Siebel Remote. A disconnected client and supporting data synchronized to the client without connection to the network. These applications provide intelligent transaction routing, data synchronization, and Store-and-Forward Messaging (SFM) capabilities. Siebel Remote works only on Microsoft® Windows™-based desktops, laptops, and tablets.

  
  

  Note: For information about Certifications, see article 1492194.1 (Article ID) on My Oracle Support.

  
  
  
  

  Note: Store-and-Forward Messaging is only supported for existing customers using SFM capabilities, and it is no longer available for new customers.

  
  

• Siebel Handheld Applications. A disconnected client with data filtering, data synchronization, and Store-and-Forward Messaging capabilities. Siebel Handheld applications only run on Microsoft Windows Mobile 6.5.x operating system.

• Siebel Wireless. Siebel Business Applications delivered to client browsers that connect to a Siebel Server through a wireless network. Siebel Wireless runs on any phone that has an HTML browser.

Figure 2-1 illustrates the hardware platforms on which these products run. In Figure 2-1, form factors refers to the general capabilities, screen shapes, and sizes of the various devices shown in the illustration.

Figure 2-1 Siebel Mobile Product Platforms

Table 2-1 describes the software components of Siebel Mobile, and the supported hardware devices.

Table 2-1 Siebel Mobile Product Software Components and Supported Devices

Product Group	Server Components	Client Component	Supported Client Devices
Siebel Mobile Connected	Siebel Mobile application in online mode (that is, connected to Siebel Server)	Client browser. For more information, see "Requirements for Using Siebel Mobile".	Mobile devices with HTML5-compliant browsers. For information about Certifications, see Article ID 1492194.1 on My Oracle Support.
Siebel Mobile Disconnected	Siebel Mobile application in offline mode (that is, disconnected from Siebel Server) Synchronization Object Manager	Client browser. For more information, see "Requirements for Using Siebel Mobile".	Mobile devices with HTML 5-compliant browsers. For information about Certifications, see Article ID 1492194.1 on My Oracle Support.
Siebel Remote	Siebel Remote Store-and-Forward Messaging	Siebel Mobile Web Client Note that Siebel Mobile Connected and Siebel Mobile Disconnected are not related to the Siebel Mobile Web Client in any way.	Desktop PCs Laptops Tablets
Siebel Handheld Applications	Handheld Application Synchronization Object Manager Store-and-Forward Messaging	Siebel Handheld Client	Windows Mobile 6.5.x devices
Siebel Wireless	Wireless Object Manager	Client Browser	Any mobile device running a supported client browser, including wireless devices and handheld devices.

Table 2-2 describes the supported applications of Siebel Mobile, and documentation on the Siebel Bookshelf for information about these applications.

Table 2-2 Siebel Mobile Product Supported Applications and Related Documentation

Product Group	Supported Applications	Related Documentation
Siebel Mobile Connected	Siebel supports Responsive Web Design, so any Siebel desktop application will work from any device. For example, the following applications are supported: Siebel Pharma Siebel Consumer Goods Siebel Sales Siebel Service Siebel Finance	If using Siebel Mobile in online mode only, then see the following: Siebel Mobile Guide: Connected Configuring Siebel Open UI Siebel Installation Guide for the operating system you are using
Siebel Mobile Disconnected	Siebel Pharma Siebel Service	If using Siebel Mobile in both online and offline mode, then see the following: Siebel Mobile Guide: Disconnected Configuring Siebel Open UI Siebel Installation Guide for the operating system you are using
Siebel Remote	Almost all Siebel Business Applications and Siebel Industry Applications (Provides the same look-and-feel as those applications.)	Siebel Remote and Replication Manager Administration Guide Siebel Store-and-Forward Messaging Guide for Mobile Web Client
Siebel Handheld Applications	Siebel Pharma Siebel Consumer Goods Siebel Sales Siebel Service Siebel Medical	Siebel Pharma Handheld Guide Siebel Consumer Goods Handheld Guide Siebel Sales Handheld Guide Siebel Service Handheld Guide Siebel Medical Handheld Guide Siebel Store-and-Forward Messaging Guide for Handheld
Siebel Wireless	Siebel Sales Siebel Service Siebel Partner Relationship Management Siebel Self-Service Applications	Siebel Wireless Administration Guide