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About Siebel Energy

Oracle's Siebel Energy addresses the customer relationship management needs of the energy and utilities industry. Siebel Energy is designed to meet the sales, marketing, call center, and customer field service requirements of regulated waste management, electric, gas, and water distribution companies, and the requirements of unregulated Energy Service Providers (ESPs). Siebel Energy serves residential, commercial, and industrial customers.

Siebel Energy can support large or small call center operations. Siebel Energy integrates with legacy and packaged Customer Information Systems (CIS) and Billing solutions. Siebel Energy supports account hierarchy and premises records with their service points. Siebel Energy enables customer order and contract management. Siebel Energy also allows the tracking, sharing, and reporting of usage, billing, and other service details.

Oracle's Siebel Business Applications are designed to work together to provide an integrated Customer Relationship Management (CRM) solution. Siebel Energy allows utility companies to implement Siebel application modules that include sales, service, and marketing functionality. These modules include Oracle's Siebel Sales, Oracle's Siebel Service, Oracle's Siebel Call Center, Oracle's Siebel Field Service, and Oracle's Siebel Customer Order Management. Oracle's Siebel Anywhere allows the Siebel system administrator to apply upgrades to Developer Web Clients, Mobile Web Clients, and Siebel Servers.