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Siebel Field Service Guide > Service Activities > Process of Administering Service Activities > Adding Information to Activities in Activity TemplatesAfter administrators create activity templates, they can add information applicable to the activities in the template. This information includes the recommended steps that field service engineers can perform to complete the activity, additional instructions about the activity, items (such as parts and tools) that field service engineers need to complete the activity, and the skills (such as language proficiency and product knowledge) that field service engineers must possess to complete the activity. Assignment Manager uses the skills for an activity to assign the activity to the appropriate employee. For more information about Assignment Manager and about setting up the skills that you can assign to an activity, see Siebel Assignment Manager Administration Guide. This task is a step in Process of Administering Service Activities. To add information to an activity in an activity template
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