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About Using the Task UI Application to Perform Service Activities

Siebel Field Service includes the Execute Field Task Start to Finish task to streamline the process of starting and completing field repair activities. This repeatable task navigates through screens and views where you can enter multiple records easier and faster than manually navigating through individual screens. When you change status (En Route, In Process, Done, and so on), the task framework captures the time of the status change and records it as a variable that corresponds to a Time Tracker Type field LOV entry. When the status is updated, a Time Tracker entry is generated behind the scenes. For more information about using the Task UI application, see Siebel Fundamentals. For more information about customizing, activating, and assigning access privileges for tasks, see Siebel Business Process Framework: Task UI Guide.

To use the Execute Field Task Start to Finish task in the Task UI application, you must activate and assign access privileges for the following tasks:

• Execute Field Task Start to Finish
• Field Activity Execution
• Field Activity En Route
• Field Activity Invoicing
• Field Activity Preparation
• Replace Asset