This chapter describes how to set up and generate charges and invoices for service requests, activities, and agreements. It includes the following topics:

• About Charges and Invoices
• About Lists for Charges and Invoices
• About Processing Logic for Generating Invoices
• Improving Performance and Scalability of Workflows for Charges
• Process of Administering Charges
• Process of Administering Invoices
• Process of Managing Charges
• Process of Managing Invoices
• Workflows for Charges and Invoices