Siebel Field Service Guide > Repairs > About Generating Inventory Transactions for Repairs >

Exchanging an Asset During a Third-Party Repair

If the third-party vendor returns a different product, then the inventory transaction fails unless the new asset exists in the third-party inventory location. You can create the new asset in one of the following ways:

• Use the previous Asset ID, and change the serial number associated with the record.
• Create the new asset, and receive it from the third-party vendor using a Receive Other transaction. Then, create another transaction to delete the previous asset.