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Repair Product Receipt

Employees at a repair center either ship a defective product to a third-party vendor for repair or repair the defective product themselves. For a shipment to a third-party vendor, you create a repair order (RO) with an order number. You can use this number to track the product to and from the third-party vendor. You can track the repair of the product to completion using the date of the shipment to and the date of the receipt from the third-party vendor. The inventory transactions to record these product movements are automatically created.

You can return repaired products to the customer or move them to good stock inventory.

Defective products are included in the repair process in the following ways:

• Using a freight carrier, a customer can deliver a defective product to a repair center. If no return material authorization (RMA) is associated with the product, then you must create the RMA.
• The field service engineer or an employee associated with an internal department can deliver a defective product over-the-counter (or directly) to a repair center.
• An employee associated with an internal location can transfer a defective product to a repair center. (For example, a field office might collect defective products and then forward them to a repair center.) You can create an internal order to track a product transferred from an inventory location to another location, or you can create an inventory transaction type of Stock Transfer to track the product.