This chapter provides information about how to configure, administer, and use Siebel Field Service Integration to Oracle Real-Time Scheduler Version 2.1. It includes the following topics:

• About Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1
• About Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1
• About Documentation for Oracle Real-Time Scheduler 2.1
• About User Profiles for Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1
• About Service Regions
• About Employee Administration
• About Performing Schedule-Related Tasks in Oracle Real-Time Scheduler 2.1
• About Appointment Booking for Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1
• About Activity Skills
• About Dispatch Management
• About Mobile Data Management
• About Fault Handling
• Process of Configuring Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1
• Process of Administering Schedules Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1
• Booking Appointments Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.1