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Associating Schedules with Service Regions

A service region can have only 1 schedule. You assign each service region a schedule that the ABS and Optimizer use. This schedule might be different than the schedule associated with each employee. You define schedules in the Schedules view of the Administration - Service screen. For more information, see Defining Schedule Hours.

The ABS uses the service region schedule as a base, and then refines time slot choices by using the employee schedules. The Optimizer uses the schedules for the field service engineers, not the service region schedule, when calculating the best deployment of personnel. For more information, see Defining Schedules and Availability for Employees.

To associate a schedule with a service region

1. Navigate to the Administration - Scheduling screen, then the Service Region List view.
2. Select a service region, and select a schedule in the Schedule field.