Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Service Requests >

Creating Orders for Service Requests (End User)

An engineer might need additional parts to complete an activity for a service request. You can create an order for the service request to obtain these needed parts.

This task is a step in Process of Managing Service Requests.

To create an order for a service request

1. Navigate to the Service screen, then the Service Request List view.
2. Drill down on the SR number (#) field for a selected service request, and click the Orders view tab.
3. Create a new order record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Type	Select the type of order.
   Approved	Select this check box to indicate the order is approved. This field is for information only and does not affect other fields or functions.