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Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Answers > Adding Answers to Service Request Inquiries (End User)After reviewing the answers in Oracle Knowledge that might apply to the service request inquiry, and after searching for additional answers in Oracle Knowledge, you might not find an answer to the service request inquiry. However, after investigating the service request inquiry, you might determine its answer yourself. In this situation, you add the answer to the service request inquiry. An answer that you add to a service request appears in the Linked Answers pane of the Find Answers view. When you access the service request again, this answer appears in the Linked Answers view for the service request. This task is a step in Process of Managing Answers. To add an answer to a service request inquiry
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