Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Answers >
Viewing Linked Content for Service Request Inquiries (End User)
You can view the following content in the Linked answers view for a service request:
- Answers that you associate with the service request. When you drill down on the URL fields for these answers, the Oracle Knowledge Information Manager appears.
- Answers that you add to the service request. When you drill down on the URL fields for these answers, the Siebel Channel appears.
- Questions about the service request that you ask to the users in a discussion forum. When you drill down on the URL fields for these questions, the discussion forum appears.
After you link content to a service request inquiry in the Find Answers view, you must access the service request again to update the records that appear in the Linked Answers view. This task is a step in Process of Managing Answers. To view the linked content for a service request inquiry
- Navigate to the Service screen, then the Service Request List view.
- Drill down on the SR number (#) field for a selected service request, and click the Linked Answers view tab.
The Linked Answers list shows the content that is linked to the service request inquiry.
- Drill down on the URL field for a record to view details about that record.
Details about the record appear in a new browser session.
- After you view the details about the record, close the new browser session.
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