Siebel Field Service Guide > Shipping and Receiving > Process of Managing Receiving >

Viewing All Lines Items for Orders (End User)

In the Receiving screen, you select Line Item Receipts from the visibility filter to view all order line items, including pending, processed, and closed line items. This view is useful for auditing receipts.

This task is a step in Process of Managing Receiving.

To view all line items for orders

1. Navigate to the Receiving screen.
2. From the visibility filter, select Line Item Receipts.
3. In the Line Item Receipts list, select a record, and complete at least one of the following steps:
   • Drill down on the Type field.

     The receipt form for the selected receipt shows the status of the receipt and the associated order line items.

   • Drill down on the Order number (#) field.

     Details about the order appear in the Line Items view of the Service Orders screen.

   • Drill down on the Waybill field.

     The receipt form for the selected waybill shows the shipping waybill for the receipt.

In the Receiving screen, you select All Unknown Receipts from the visibility filter to view all line items with products received with incomplete information.

To view all line items with products received with incomplete information

1. Navigate to the Receiving screen.
2. From the visibility filter, select All Unknown Receipts.
3. In the Unknown Receipts list, select a record, and complete at least one of the following steps:
   • If the Shipment number (#) field has a value, then drill down on the field.

     The Receive Unknown form shows the status of the receipt and the associated line items.

   • If the Match Order number (#) field has a value, then drill down on the field.

     Details about the order appear in the Line Items view of the Service Orders screen.

   • If the Waybill field has a value, then drill down on the field.

     The receipt form for the selected waybill shows the shipping waybill for the receipt.