Siebel CRM Fundamentals Siebel Innovation Pack 2015 E24770-01 |
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A record is a group of related data organized into fields. For example, information about a contact, such as last name, first name, address, and phone number, makes up a contact record. A record can appear in a list of related records, such as a list of contact records, or it can be displayed individually in a form. Figure 3-1 shows an example of a record in a list.
In some situations, you cannot see every field that belongs to a record. To view every field in a record, you can drill down on the record in a list. You can also show more columns and then use the scroll bars to see the rest of the fields.
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