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Siebel HelpDesk allows employees to submit and track service requests through the organization's intranet and solve problems without assistance by providing access to frequently asked questions and solutions in a Knowledge database. Employees can also use employee self-service features such as Assets Online to get help and information. This chapter describes setting up and using some Siebel HelpDesk features and resources that administrators can use to set up other features. It includes the following topics:
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